Frequently Asked Questions
Everything about Glance One shipping, warranty, setup, and more.
How long does shipping take within the U.S.?
Standard delivery is typically 3–7 business days after fulfillment. Expedited options are shown at checkout. You’ll receive a tracking link as soon as your order ships.
Do you ship internationally?
We currently ship to select countries. Duties or taxes may apply depending on your location. Enter your address at checkout to see availability and rates.
What is Glance One and how does it work?
Glance One are smart glasses designed to capture moments hands-free. A discreet camera lets you take photos or short videos, while built-in controls keep you present and phone-free.
Battery life and charging time
Typical use gives a full day of standby and several hours of active capture. Recharge from 0 to 100 in about 90 minutes using the included USB-C cable.
Are Glance One prescription-friendly?
Yes. The frame supports most standard lenses. Consult your optician with our lens specs provided in the box or contact support for guidance.
What’s your return policy?
Try risk-free for 30 days. If you’re not satisfied, return in original condition for a refund. Start a return via your order confirmation.
Is there a warranty?
Yes, a limited one-year warranty covers manufacturing defects. Accidental damage and wear and tear are excluded. Extended protection may be offered at checkout.
What payment methods are accepted?
We accept major cards, Shop Pay, PayPal, and other local options where available. All payments are securely processed.
The glasses don’t power on — what should I do?
- Charge for at least 30 minutes with the original USB-C cable.
- Hold the power button for 3 seconds until the LED animates.
- If still unresponsive, perform a soft reset and contact support.