Returns

1) Returns

Our policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.

Items must be unused, in original condition, and in the original packaging.
Perishable goods, intimate/sanitary items, hazardous materials, and flammable liquids/gases are non-returnable.
Non-returnable items also include gift cards, downloadable software, and some health/personal care items.

Proof of purchase is required. Do not send products back to the manufacturer.

2) Partial Refunds (if applicable)

Books with obvious signs of use
Opened CDs, DVDs, software, games, tapes, or vinyl records
Any item not in original condition, damaged, or missing parts (not due to our error)
Any item returned more than 30 days after delivery

3) Refunds (if applicable)

Once we receive and inspect your return, you will be notified by email whether your refund is approved or rejected. If approved, a credit will be applied to your original payment method within a few days.

4) Late or Missing Refunds

If you haven’t received a refund:

Check your bank account again
Contact your credit card company (posting times may vary)
Contact your bank (processing delays may occur)

If you still have not received your refund, contact us at contact@yakengroupllc.com.

5) Sale Items

Only regular-priced items may be refunded. Sale or promotional items are non-refundable.

6) Exchanges

We only replace defective or damaged items. To exchange for the same item, email us at contact@yakengroupllc.com and mail your item to:

8206 Louisiana Blvd NE, Albuquerque, NM, 87113, United States.

7) Gifts

If marked as a gift and shipped directly to you, you will receive a gift credit for the return value. If the gift giver had the order shipped to themselves, the refund will be sent to them.

8) Shipping Returns

Mail returns to: